Terms of service

CHILLREAL TERMS OF SERVICE

OVERVIEW

Welcome to ChillReal.

The terms “we,” “us,” and “our” refer to ChillReal. ChillReal operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

ChillReal is powered by Shopify, which enables us to provide these services.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website or purchase from ChillReal.

By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use our website or services.

1. ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian when required.

To use certain features of our website or make a purchase, you may be asked to provide information including your email address, billing information, payment details, and shipping information.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account.

2. PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colors, appearance, sizing, or other visual details may vary slightly depending on your device, screen settings, lighting, production methods, or other factors.

We do not guarantee that every product will appear exactly as shown on your screen.

Product descriptions, pricing, availability, designs, and quantities may be changed at any time without notice.

ChillReal reserves the right to discontinue products or limit product availability at our discretion.

3. ORDERS

When you place an order with ChillReal, you are making an offer to purchase.

ChillReal reserves the right to accept, reject, modify, or cancel an order when necessary.

Payment must be successfully processed before an order is completed.

Please review your order carefully before submitting it.

Orders may be canceled as long as they have not yet shipped. Once an order has shipped, it can no longer be canceled and will instead be subject to our Return and Refund Policy.

If ChillReal needs to modify or cancel your order, we will attempt to contact you using the information provided at checkout.

All returns, exchanges, store credits, and refunds are subject to our Return and Refund Policy.

4. PRICES AND BILLING

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for an item will be the price shown at the time your order is placed.

Unless otherwise stated, product prices may not include taxes, shipping costs, customs duties, import charges, or other applicable fees.

You agree to provide accurate and complete billing and payment information.

You represent that you are authorized to use the payment method provided at checkout.

You agree to pay all charges associated with your order, including applicable shipping fees and taxes.

5. SHIPPING AND DELIVERY

Shipping and delivery times are estimates and are not guaranteed.

ChillReal is not responsible for delays caused by shipping carriers, customs processing, weather, holidays, incorrect addresses, or events outside our reasonable control.

Shipping times and processing times are governed by our Shipping Policy.

Once an order is transferred to a shipping carrier, delivery is subject to the carrier’s handling and transportation process.

6. CUSTOM ORDERS

Custom clothing orders are made specifically for the customer and may require additional processing time.

Custom orders may take up to 21 business days to process before shipment.

Because custom pieces are made specifically for the customer, custom orders are generally final sale unless the item arrives damaged, defective, incorrect, or ChillReal made an error in fulfilling the order.

Additional details may be governed by our Return and Refund Policy.

7. INTELLECTUAL PROPERTY

All ChillReal website content, including logos, brand names, slogans, graphics, images, designs, product artwork, videos, text, and other materials, is owned by ChillReal or used with permission.

You may not copy, reproduce, distribute, modify, republish, sell, exploit, or use ChillReal content for commercial purposes without prior written permission.

The ChillReal name, logo, product names, designs, and slogans may not be used without permission.

Shopify and other third-party names, logos, and trademarks remain the property of their respective owners.

8. OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools or services operated by third parties.

These tools are provided on an “as is” and “as available” basis.

ChillReal does not control all third-party tools and is not responsible for losses or damages resulting from your use of them.

You are responsible for reviewing any third-party terms that apply before using those services.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

ChillReal is not responsible for the content, accuracy, products, services, privacy practices, or policies of third-party websites.

If you visit or purchase from a third-party website, you do so at your own discretion and risk.

10. SHOPIFY

ChillReal is powered by Shopify, which provides the platform that allows us to operate our online store.

Purchases made through our store are transactions directly between you and ChillReal.

Shopify is not responsible for the products you purchase from ChillReal or for claims related to those purchases.

11. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy.

Because our store is hosted through Shopify, certain information may also be processed by Shopify and other service providers used to operate our store.

By using our services, you acknowledge that your information may be processed by service providers involved in operating the website, processing payments, fulfilling orders, delivering packages, or providing customer support.

12. FEEDBACK AND REVIEWS

If you submit reviews, comments, ideas, suggestions, photos, feedback, or other content to ChillReal, you confirm that you have the right to submit that content.

You grant ChillReal permission to use, reproduce, display, distribute, and promote submitted feedback or reviews for business and marketing purposes.

You may not submit content that is unlawful, misleading, abusive, defamatory, infringing, harmful, or otherwise inappropriate.

ChillReal may remove submitted content at its discretion.

13. ERRORS AND INACCURACIES

Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information at any time.

14. PROHIBITED USES

You may not use our website or services:

for unlawful purposes
to violate applicable laws or regulations
to infringe intellectual property rights
to harass, threaten, abuse, or harm others
to submit false or misleading information
to distribute spam or malicious software
to interfere with the security or operation of our website
to collect personal information from others without authorization
to impersonate another person or entity
to scrape, exploit, copy, or misuse our website or content without permission

ChillReal reserves the right to restrict or terminate access to our services if these terms are violated.

15. TERMINATION

ChillReal may suspend or terminate access to the website or services when necessary, including when these Terms of Service are violated.

Any obligations or liabilities that arose before termination will continue to apply where appropriate.

16. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, ChillReal’s website, services, and products are provided on an “as is” and “as available” basis except where otherwise expressly stated.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Some jurisdictions may provide legal rights that cannot be excluded, and nothing in these terms is intended to limit rights that cannot legally be waived.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, ChillReal and its owners, partners, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by law.

18. INDEMNIFICATION

You agree to indemnify and hold harmless ChillReal, Shopify, and their respective affiliates, partners, employees, contractors, service providers, and licensors from claims, damages, losses, or expenses arising from your violation of these Terms, violation of applicable law, or violation of another party’s rights.

19. SEVERABILITY

If any portion of these Terms of Service is found to be unlawful, invalid, or unenforceable, that portion will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

20. ENTIRE AGREEMENT

These Terms of Service, together with the policies posted on our website, constitute the agreement between you and ChillReal regarding use of our services.

If ChillReal does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

21. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without ChillReal’s prior written consent.

ChillReal may transfer or assign its rights or obligations where permitted by law.

22. GOVERNING LAW

These Terms of Service are governed by applicable laws in the jurisdiction where ChillReal is headquartered, subject to any consumer protection laws or other legal rights that apply to you.